Shipping policy

*SHIPPING POLICY**

*Last updated: July 2026*

*Order Processing**

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.

**Shipping Destinations**

We ship worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

**Estimated Delivery Times**

- Standard International Shipping: 7–20 business days

- Express International Shipping (where available): 5–10 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons. We are not responsible for delays caused by customs agencies.

**Shipping Costs**

Shipping costs are calculated at checkout based on your order weight, destination, and selected shipping method. Free shipping may be available on qualifying orders — check our current promotions for details.

**Duties & Import Taxes**

Neonstyleco ships on a **DAP (Delivered At Place)** basis. This means any applicable customs duties, import taxes, or fees are the responsibility of the customer and are collected upon delivery by your local customs authority. We are not responsible for these charges and cannot predict their amount. We recommend checking with your local customs office before placing an order.

Order Tracking 

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment through the carrier's website. Please allow 24–48 hours for tracking information to update.

**Lost or Delayed Packages**

If your package has not arrived within the estimated delivery window, please contact us at Neonstyleco@gmail.com. We will investigate with the carrier and work to resolve the issue promptly.

**Incorrect Address**

Please ensure your shipping address is accurate at checkout. Neonstyleco is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [your support email] — we can only make changes before the order is dispatched.

*Contact Us*

For any shipping-related questions, reach out to us at Neonstyleco@gmail.com or through our contact page.